hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (2024)

Someone has removed the word "SOLVED" from the thread title. 2 May 2018
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As requested by one of Forum member, I add "Not" solved in the heading.

YH 1st May 2018
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The WiFi issues on hAP ac^2 for both 2.4GHz and 5GHz were completely resolved. If you are not able to achieve the targets such as 400Mbps (DL/UL) for 5GHz and 100Mbps (DL/UL) for 2.4GHz, the possible cause of the problem(s) may be due to the incompatiblity between hAP ac^2 WiFi chip and your device (such as PC, tablet). You may try to find another device to test the speed. (Please note that you have at least upgrade your hAP ac^2 to v6.43r5 or above).

For the last message, I found that using Intel-based WiFi chip (CHUWI notebook) can give us the least errors and stable speeds.
==================================================================================================================
Latest Firmware Downloading (DL) Performance Short Summary:

Firmware v6.43rc5
File server -> network switch -> WAN of hAP ac^2 -> WLAN 2.4GHz -> PC (MacBook Pro Retina 2015), 55.9 Mbps, Retr=1298 (This can be resolved by selecting 802.11n and 20MHz of bandwidth), please see
File server -> network switch -> WAN of hAP ac^2 -> WLAN 5GHz -> PC (MacBook Pro Retina 2015), 388 Mbps, Retr=286 (Based on the test results, the 5GHz is resolved)

Firmware: v6.43rc3
File server -> network switch -> WAN of hAP ac^2 -> WLAN 2.4GHz -> PC (MacBook Pro Retina 2015), 38.9 Mbps, Retr=1566
File server -> network switch -> WAN of hAP ac^2 -> WLAN 5GHz -> PC (MacBook Pro Retina 2015), 163 Mbps, Retr=5709
File server -> network switch -> WAN of hAP ac^2 -> LAN -> PC (MacBook Pro Retina 2015), 941 Mbps, Retr=29

Firmware: v6.42
2.4GHz DL Performance: 55Mbps, Retr=1481
5GHz DL Performance: 124Mbps, Retr=6418
LAN DL performance: 941Mbps, Retr=0

Firmware (Stock/Factory Firmware: v6.40.5)
2.4GHz DL Performance: 40Mbps, Retr=3541
5GHz DL Performance: 16Mbps, Retr=3628
LAN DL performance: 941Mbps, Retr=0
==================================================================================================================

After having done a number of tests for hAP ac^2 including MikroTik btest.exe, actual file test, iperf3, based on member's experiences and the results obtained. In the sub-sequent illustrations, 5-minute iperf3 -R test is employed. The data path direction is iperf3 sever -> network bridge -> WAN of hAP ac^2 -> WLAN (2.4G and 5G) -> Laptop computer.

For comments on Listings 1 to 6, please click

Listing 1: hAP ac^2 v6.40.5 (stock firmware) (Server->WAN->LAN->Laptop PC)

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 32.9 GBytes 941 Mbits/sec 324 sender[ 4] 0.00-300.00 sec 32.9 GBytes 941 Mbits/sec receiver

Listing 2: hAP ac^2 v6.40.5 (stock firmware) 5G (Server->WAN->WLAN 5G->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 580 MBytes 16.2 Mbits/sec 3541 sender[ 4] 0.00-300.00 sec 578 MBytes 16.2 Mbits/sec receiver

Listing 3: hAP ac^2 v6.40.5 (stock firmware) 2.4G (Server->WAN->WLAN 2.4G->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 1.46 GBytes 41.9 Mbits/sec 3628 sender[ 4] 0.00-300.00 sec 1.46 GBytes 41.9 Mbits/sec receiver

Listing 4: hAP ac^2 v6.42rc56 (Server->WAN->LAN->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 32.9 GBytes 941 Mbits/sec 0 sender[ 4] 0.00-300.00 sec 32.9 GBytes 941 Mbits/sec receiver

Listing 5: hAP ac^2 v6.42rc56 5G (Server->WAN->WLAN 5G->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 4.64 GBytes 133 Mbits/sec 7390 sender[ 4] 0.00-300.00 sec 4.64 GBytes 133 Mbits/sec receiver

Listing 6: hAP ac^2 v6.42rc56 2.4G (Server->WAN->WLAN 2.4G->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 1.42 GBytes 40.6 Mbits/sec 3025 sender[ 4] 0.00-300.00 sec 1.42 GBytes 40.5 Mbits/sec receiver

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Recently I bought four pieces of hAP ac^2, I found the performance of WiFi section including both 2.4G and 5G are extremely poor in performance. Based on my past experience of using MikroTik products, the stock firmware seems not prepared for the hAP ac^2 since 1) the Quick Set is "CPE" instead of "Home Dual AP". I believe the stock firmware is used in other products like wAP 60G; and 2) other issues such as memory size, CPU type (IPQ4019), etc were reported. Also there are tones of threads in this forum mentioning the actual file transfer rate is extremely bad.

How comes the WiFi perofmance of hAP ac^2 are so poor?

Let me show you some figures obtained by using MikroTik btest.exe.

Figures 1 and 2 show the 2.4G and 5G WiFi performance. The throughput can be estimated by the area under the curve in blue. In Figure 1, the average file transfer is around 40Mbps for 2G WiFi. In Figure 2, the area under the curve in blue is around 10-20Mbps. Many users of hAP ac^2 have already reported this issue.

As there are tons of complaints reported in this forum, MikroTik started to face this issue by providing a number RC's. Although the recent RC (V6.42RC52) can increase the transfer rate (area under the curve is estimated to be around 90-100Mbps), the file transfer rate is still not able to meet our expectations. We expect the WiFi transfer should be very table at around 400Mbps as we found in 5G ac mode of hAP ac lite tower (max 100Mbps for all ports), as shown in Figure 5.

Does anyone know whether MikroTik are still working on this poor WiFi performance? Since this issue has already driven many MikroTik users to purchase other brand's AC products due to the unexpected and extremely poor WiFi performance.

============
Other problems besides the WiFi issues
1、hAP ac² noisy when using WiFi
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Figure 1: Stock Firmware V6.40.5 2.4G Performance of hAP ac^2
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (1)

Figure 2: Stock Firmware V6.40.5 5G Performance of hAP ac^2
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (2)

Figure 3: Firmware V6.42RC52 2.4G Performance of hAP ac^2
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (3)

Figure 4: Firmware V6.42RC52 5G Performance of hAP ac^2
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (4)

Figure 5: Firmware V6.40.6 5G Performance of hAP ac lite tower
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (5)

hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (2024)

FAQs

Why is my 5GHz wifi weaker than 2.4 GHz? ›

A 5 GHz Wi-Fi network has narrower signal coverage than a 2.4 GHz Wi-Fi network, but its signal strength may weaken due to nearby obstacles.

Why is my 5g WIFI connection failing? ›

Try changing your 5 GHz wireless channel

If your router senses interference from other signals, it might automatically change its wireless channel. However, if you are experiencing connectivity problems, you might want to try manually changing the wireless channel instead.

Why is my 2.4 g faster than my 5g? ›

The primary differences between wireless frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides the most coverage but transmits data at slower speeds. The 5 GHz band provides less coverage but transmits data at faster speeds.

What devices should be on 2.4 GHz and 5GHz? ›

For devices that benefit from a faster Wi-Fi connection such as 4K smart TVs that are capable of connecting to 5GHz, this option will provide a seamless experience for all the family. For streaming devices that are further away from the router, it may be a more reliable option to connect them to the 2.4 GHz.

Why is my 2.4 GHz Wi-Fi so laggy? ›

What frequency band are you using? All too often, the culprit of slow Wi-Fi is use of the 2.4 GHz band, which offers slower data rates and is often oversaturated with Wi-Fi and non-Wi-Fi devices, like microwave or baby monitors. The FCC allows Wi-Fi to operate in two different frequency bands, the 2.4 and 5 GHz.

Why is my Internet so bad when I have 5G? ›

5G's higher frequency bands cannot penetrate certain solid materials, significantly reducing signal strength inside a home or apartment. Apartment complexes, homes, or other large structures can obstruct communication with a 5G cell tower, leading to weaker signal reception and slower speeds.

How can I improve my 5G Wi-Fi signal strength? ›

Signal Quality (SINR)

In 4G LTE and 5G networks, signal quality is measured as SINR. Increasing your SINR can have a dramatic impact on your connection speeds. The best way to improve SINR is to use a directional outdoor antenna, either connected to a signal booster or directly to an LTE or 5G hotspot.

Can I use both 2.4 and 5GHz at the same time? ›

With a dual-band router, you can set it to transmit at both frequencies concurrently. In this case, you typically have two networks (SSIDs) that appear in your network list, with identical names except for a "5G" or "2.4G" at the end. You can then choose to connect each individual device to either network.

Should I keep 2.4 g and 5G the same? ›

Splitting the SSID results in a perfect connection all the time on 5Ghz in the range of 500Mb/s to 600Mb/s. So in summary making an SSID2. 4Ghz and an SSID5Ghz is usually a good idea. You can even use the QoS settings to just favor your 5Ghz SSID and keep that for your own computers and laptops.

Does 5GHz go through walls? ›

Yes, 5GHz Wi-Fi can go through walls, but its range and ability to penetrate walls are generally less effective compared to 2.4GHz Wi-Fi.

How to update hAP ac2? ›

Firmware. It is highly recommended to update the firmware on the device. This is mainly for security reasons. You can do this right in the web UI by navigating to WebFig > System > Auto Upgrade.

How do you reset hAP ax 2? ›

Hold the button before powering on the device, and at power-up, the button will force load the backup boot loader. Continue holding the button for the other two functions of this button. Release the button when the green LED starts flashing, to reset the RouterOS configuration.

Why is my internet slower on 5GHz? ›

5ghz wifi band has considerably less range then 2.4ghz band. You can google it up. So if you test your speed at the same place then 2.4 ghz will obviously have better speed and coverage than 5ghz band. Try standing just in the line of sight of the router and try again.

References

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